At Gemma Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with returns and exchanges, subject to the following terms:
Eligibility for Returns:
- Products must be returned within 15 days of receipt.
- Items must be unused, unworn, and in their original packaging, with all tags and labels intact.
- Customized or personalized items are non-returnable unless they arrive damaged or defective.
Return Process:
- To initiate a return, please contact us at support@gemmajewels.com with your order number and reason for the return.
- Once your return request is approved, we will provide you with shipping instructions.
- Customers are responsible for the return shipping costs unless the product is damaged or defective upon arrival.
Refunds:
- Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method.
- If the item is found to be ineligible for return (e.g., worn or damaged by the customer), we reserve the right to refuse the refund.
Exchanges: If you wish to exchange your item for a different size or style, please contact us at contact@gemmajewels.com, and we will assist you in processing the exchange.
Damaged or Defective Items: If your product arrives damaged or defective, please notify us within 48 hours of receiving your order. We will arrange for a replacement or a full refund, including shipping costs.
Non-Returnable Items:
- Customized or personalized products
- Sale or clearance items
We reserve the right to update our return policy at any time. Any changes will be reflected on this page.
If you have any questions or need assistance with a return, please contact us at contact@gemmajewels.com.
